Updates from this date have have been marked with "*"
Below are the DeluxeWebs's terms of service. Before using any of our services this is a document you should read in full.
What may lead to account termination:
When using DeluxeWebs's services you agree that your account may be terminated without prior notice should you breach these following conditions. When using DeluxeWebs's Shared Hosting or Reseller Hosting you will not host, run or store any:
You acknowledge that if any of the above are found or reported to be on your hosting account, your account will be suspended pending a review by DeluxeWebs administrators. If illegal content is also being stored DeluxeWebs accept no responsibility for this.DeluxeWebs do not take any Responsibility for the Software or Files on your Windows or Linux VPS's. The Account holder is responsible and must agree full responsibility as part of this Terms of Service Document. VPS's Are Non Refundable and By accepting these Terms of Service, you Understand and Agree with this.
Free domains are subject to a 6 Month agreement. Services Must be active on DeluxeWebs nameservers for a minimum of 6 Months before the domain is Rightfully owned by you. Domains are locked for this period to protect DeluxeWebs If you cancel the service within 6 months, DeluxeWebs have the right to suspend the domain and claim it as our own.
Any attempt to transfer the domain out of our system before 6 month minimum agreement period will will stopped and the domain suspended along with any affiliated service.
At DeluxeWebs we apply a high amount of security to our servers, if your account is accessed by password and files have been edited or deleted, we can provide a Backup. Backup Restoration price must be discussed at the time of Need.
If the servers are breached and an Individual or Abusive group has had access to your files we will ask for proof of this and will investigate this, if it is found that your account was accessed from our main Server via The Root System then you will receive a full backup and compensation into your client account free of charge.
If your account is using a high amount of CPU then your account will be investigated and you will be issued with a warning to reduce this before we take action against your account,
When using DeluxeWebs's services, you are required to use valid contact information at all times. This is to ensure we can contact you should there be any problems, however other companies we rely on also require valid contact information, such as NetEarthOne. When registering a domain name or any other service with DeluxeWebs, it is crucial that valid contact information is used to prevent your account being temporarily suspended. Once correct details have been entered your account will be re-activated.
DeluxeWebs cannot offer refunds if your account has been identified to have fraudulent details.
If you are found to have fraudulent details then your account maybe closed, and all services terminated, the DeluxeWebs management will issue a warning to fix these details and will give you 24 hours notice.
If your details are not corrected in this time then your account will be closed, and future accounts maybe closed or rejected.
We do not monitor SHOUTcast servers for illegal music and therefore do not accept any responsibility for your SHOUTcast server, if your music is illegal we may issue a notice to you to stop encoding music.
AutoDJ is not allowed on any SHOUTcast server account due to the high amount of CPU that is required for each instance, if your account causes excess server load then it will be investigated with our technical team and maybe suspended during this process.
DeluxeWebs only offer a certain amount of payment methods which most customers are happy with, but if you require another payment gateway then just contact support for further assistance
DeluxeWebs only offers; PayPal, Google Checkout and Alert Pay. If a lot of clients request another payment gateway then we will consider adding it to our list.
When buying hosting from DeluxeWebs, you are entitled to a seven (7) day refund should you not be satisfied with the quality of service you have been provided with. Domains are excluded from this refund policy. However, should you require a domain cancelation/renewal; this can be done from within our billing system. Should our servers unexpectedly go down for more than 24 hours, you will automatically be contacted and 24 hours will be added to your subscription. Please note that should your hosting package be suspended due to you breaking the terms of service, you will not be liable for the refund policy.
VPS's are Non Refundable. By agreeing to these Terms of Service you understand and Accept this.
DeluxeWebs does not take any responsibility for your website and is NOT liable for what your domain & website or VPS has on it.
DeluxeWebs are only liable for what is on the main website of DeluxeWebs and CraftSRV
AND NO OTHER WEBSITES.
While DeluxeWebs tries to maintain the highest level of security, you are responsible for protecting your information. Should an unexpected event occur, and all data is lost/deleted, you acknowledge that you are responsible for keeping backups of your databases, files, emails and any other multimedia stored on our servers.
Acceptable use of customer support:
The DeluxeWebs Customer Service Team are employed to help with any issues with your services. Should you encounter any problems while installing a third party application or script, the support team will try to help, however you acknowledge that they are employed to primarily help with server, billing and system control panel issues. Should our staff be abused, we reserve the right to block users from visiting the DeluxeWebs website.
Breaking the terms of service
In breaking these terms of service then your account (whether it be a service or our Client System) maybe suspended and or terminated, with notice of suspension and termination.
DeluxeWebs hereby have the right to change these terms of service without notice to our paying clients or new clients
DeluxeWebs has the right to request correct information from ALL of our clients and can refuse any hosting accounts or client accounts